FAQ

1. How long does shipping take?

Orders are processed within 1-3 business days. Shipping time depends on the chosen method and location. You will receive a tracking number once your order ships. Unforeseen circumstances like weather or customs may cause delays.

2. What payment methods do you accept?

We accept major credit cards such as Visa, Mastercard, American Express, and Discover, as well as PayPal.

3. Can I return or exchange an item?

Returns are accepted only for damaged or defective items. Contact us within 24 hours of delivery at vastujewel@gmail.com or +91-8583952099. Record an unboxing video for verification.

4. How do I track my order?

After shipping, you will receive a tracking number via email. Use this number on our website or the courier's site to monitor your delivery.

5. What if my item arrives damaged or defective?

Contact us immediately at vastujewel@gmail.com or +91-8583952099. We will arrange a return pick-up and offer a replacement or refund after evaluating the issue.

6. Do you offer international shipping?

Yes, we offer international shipping. Shipping availability and rates depend on your location and will be displayed at checkout.

7. Can I cancel or modify my order?

Contact our customer support as soon as possible to cancel or modify your order. Once shipped, orders cannot be canceled or modified.

8. How can I contact customer support?

Email us at vastujewel@gmail.com or call +91-8583952099 (10 AM – 6 PM, Mon-Fri). We aim to respond within 24 hours.

9. What is your refund policy?

We only accept returns for damaged or defective products. Contact us within 24 hours of delivery. Products must be in original condition, with tags and packaging intact. Refunds are processed within 10 business days after approval. For more details, please refer to our refund policy.