Shipping policy

At Torastore, we understand the importance of timely and reliable shipping when it comes to online shopping. We strive to provide our customers with a seamless and efficient shipping experience. Please read our shipping policy carefully to understand how we handle the delivery of your orders.

Shipping Methods

We offer various shipping methods to cater to different customer needs. The available shipping methods will be displayed at the checkout page, and you can choose the one that suits you best. Our shipping methods include standard shipping, express shipping, and international shipping.

Processing Time

Once you place an order, our team works diligently to process and prepare your items for shipping. The processing time may vary depending on the product and its availability. Typically, it takes 1-3 business days for us to process your order and get it ready for shipment. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

The shipping time refers to the time it takes for your order to be delivered after it has been shipped. The shipping time may vary depending on the shipping method you choose and your location. We partner with reliable shipping carriers to ensure that your orders are delivered in a timely manner. Please note that unforeseen circumstances such as weather conditions or customs delays may affect the estimated shipping time.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at the checkout page before you complete your purchase. We strive to provide competitive shipping rates to ensure that you receive the best value for your money.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit our website and enter the tracking number in the designated tracking tool to get real-time updates on the whereabouts of your order.

Shipping Restrictions

While we strive to offer worldwide shipping, there may be certain restrictions on specific products or destinations due to legal or logistical reasons. If your order cannot be shipped to your location, you will be notified during the checkout process. We apologize for any inconvenience this may cause and appreciate your understanding.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work closely with the shipping carrier to resolve the issue and ensure that you receive a satisfactory solution. Your satisfaction is our top priority, and we will do our best to rectify any shipping-related problems.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. We are here to assist you and provide you with the best shopping experience possible.